These Terms of Service ("Terms") govern your access to and use of the software-as-a-service platform operated as "The Permit Pilot" (the "Service"). By creating an account, clicking "I agree", or otherwise using the Service, you ("you" or "Customer") agree to these Terms. If you are using the Service on behalf of a company, you represent that you are authorized to bind that company to these Terms.
1. The Service
The Permit Pilot is a workflow tool that helps contractors organize permit applications, customer documents, e-signature requests, notarization tracking, municipal submissions, inspections, billing, and related communications. The Service is a tool, not a permit-runner, lawyer, notary, building department, or insurance broker. We do not file permits with municipalities on your behalf, and we do not represent you before any government agency.
2. Account & Eligibility
You must be at least 18 years old and authorized to enter contracts. You are responsible for all activity under your account and for keeping your login credentials confidential. Notify us immediately of any unauthorized access.
3. Trial, Subscription & Billing
The Service is offered on a subscription basis. New accounts may include a free trial. After the trial, continued access requires an active paid subscription. Subscription fees are billed in advance via Stripe and are non-refundable except where required by law. You may cancel at any time from your billing settings; cancellation takes effect at the end of the current billing period and you retain access until then. Add-ons (such as Smart Mail) are billed separately and follow the same rules.
4. Customer Data & Your Responsibilities
You retain ownership of all data you upload, including customer names, addresses, contact info, permit documents, signatures, and notes ("Customer Data"). You represent and warrant that you have all necessary rights and consents to upload that data and to use it within the Service. You are solely responsible for: (a) the accuracy of permit applications and supporting documents; (b) compliance with municipal, state, and federal building codes; (c) obtaining valid customer consent for e-signatures; (d) verifying inspection results; and (e) using the Service in compliance with applicable laws.
5. E-Signatures
E-signature features rely on the federal E-SIGN Act (15 U.S.C. §§ 7001 et seq.) and applicable state Uniform Electronic Transactions Act (UETA) statutes. By saving a digital signature you confirm it is yours (or you are authorized to use it) and that you intend for it to bind you as if signed in ink. We capture timestamps, IP addresses, and signing events as evidence; you are responsible for keeping those records and producing them if challenged.
6. AI Co-Pilot
The Service includes an AI assistant ("Co-Pilot") that may answer questions and surface alerts. Co-Pilot output is generated by large language models, can be inaccurate, incomplete, or out of date, and must not be relied on as legal, code-compliance, or professional advice. Always verify Co-Pilot output before acting on it.
7. Third-Party Services
The Service uses third-party providers including Stripe (payments), Resend (transactional email), Supabase / Lovable Cloud (hosting and database), Google (OAuth sign-in), and Lovable AI (model gateway). Your use of those providers is subject to their own terms and privacy policies.
8. Acceptable Use
You agree not to: (a) reverse-engineer the Service; (b) upload malware, unlawful content, or content you do not have rights to; (c) use the Service to send unsolicited messages; (d) attempt to access another customer's account or data; (e) resell the Service without written permission; or (f) use the Service to violate any law.
8a. Proprietary Rights & Anti-Reverse-Engineering
The Service — including all software, source code, UI, designs, prompts, AI Co-Pilot instructions, scoring formulas (including the Permit Readiness Score), alert rules, email templates, workflows, internal APIs, and documentation — is the exclusive property of The Permit Pilot and is protected by U.S. and international copyright, trademark, trade secret, and other intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service solely for your internal business purposes during your active subscription. You receive no other rights, express or implied.
You shall not, and shall not permit any third party to: (a) copy, modify, translate, or create derivative works of the Service; (b) reverse engineer, decompile, disassemble, or otherwise attempt to derive source code, business logic, scoring formulas, prompts, or algorithms from the Service; (c) scrape, crawl, mirror, or extract data from the Service by automated means except via documented APIs we authorize in writing; (d) use the Service or any portion of it to build, train, or improve a competing product, service, or machine learning model; (e) remove or obscure proprietary notices; (f) benchmark or perform competitive analysis without our prior written consent; or (g) bypass any access controls, rate limits, or usage-based billing meters. Customer Data you upload remains yours; everything else remains ours.
8b. Confidentiality
"Confidential Information" includes the non-public elements of the Service (source code, prompts, scoring formulas, internal pricing, roadmaps, security details). You agree to keep Confidential Information confidential, use it only to use the Service, and protect it with at least the same care you use for your own confidential information (and in no event less than reasonable care).
9. Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT ANY PERMIT FILED USING DATA FROM THE SERVICE WILL BE APPROVED.
10. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL THE PERMIT PILOT, ITS AFFILIATES, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR PERMIT DENIALS, REJECTIONS, FINES, OR DELAYS, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL CUMULATIVE LIABILITY FOR ANY CLAIM ARISING OUT OF THESE TERMS OR THE SERVICE WILL NOT EXCEED THE FEES YOU PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE CLAIM.
11. Indemnification
You agree to defend, indemnify, and hold harmless The Permit Pilot from any claim, demand, loss, or expense (including reasonable attorneys' fees) arising out of: (a) your use of the Service; (b) your Customer Data; (c) your violation of these Terms; or (d) your violation of any law or third-party right.
12. Termination
We may suspend or terminate your account for breach of these Terms, non-payment, suspected fraud, or as required by law. On termination, your right to use the Service ends. We will retain Customer Data for a commercially reasonable period to allow export, then delete it.
13. Governing Law & Dispute Resolution
These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. Any dispute will be resolved by binding arbitration in Florida under the Commercial Arbitration Rules of the American Arbitration Association, except that either party may seek injunctive relief in court for IP or confidentiality violations. You and we waive any right to a jury trial and to participate in a class action.
14. Changes
We may update these Terms by posting a new version with a new "Last updated" date. Material changes will be highlighted in-app. Continued use after changes means you accept them.
15. Contact
Questions? Email support@thepermitpilot.com.
See also: Service Disclaimer · Privacy Policy